5/30/2019
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  1. https://hbr.org/2014/06/choose-the-right-words-in-an-argument
  2. https://us.experteer.com/magazine/adapting-communication-styles-for-every-situation/
  3. https://www.forbes.com/sites/davidkwilliams/2013/01/07/the-5-secret-tricks-of-great-people-how-to-become-open-minded-in-2013/#691e64f673d4
  4. https://www.skillsyouneed.com/ips/tact-diplomacy.html
  5. http://www.quickanddirtytips.com/business-career/public-speaking/how-to-be-more-diplomatic?page=1
  6. https://www.mindtools.com/pages/article/tactful.htm
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  10. https://www.skillsyouneed.com/ips/tact-diplomacy.html
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  15. http://www.quickanddirtytips.com/business-career/public-speaking/how-to-be-more-diplomatic?page=1
  16. https://www.skillsyouneed.com/ips/rapport.html
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  20. https://www.skillsyouneed.com/ips/rapport.html